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Team norms are the shared expectations and standards for team members. They are the collective behaviors and attitudes that define a team's culture and help ensure everyone is on the same page.
For SaaS companies, establishing practical team norms can help create a productive, efficient, and positive work environment.
Today, we'll discuss why team norms are essential, how to set practical team norms, and provide examples of standard team norms.
Team norms are the set of rules and regulations by which members of a team agree to abide by.
They can cover everything from how the team interacts with each other to how they approach their work.
They should be clearly defined and communicated to all members of the group.
Team norms can be either explicit or implicit, with explicit norms usually written down in a team charter or agreement.
Examples of explicit team norms include:
Implicit norms are unwritten rules that are understood by all members and often not discussed.
Examples of implicit team norms include:
It is essential to ensure that all team members know and follow the team norms. Doing so will help create a positive working environment and ensure everyone is on the same page.
Reviewing the team norms is essential to ensure they are still relevant and that you're communicating changes to all members. This will help ensure that the team works effectively and efficiently.
Team norms offer some benefits to SaaS companies, including:
Additionally, team norms can foster a sense of ownership and responsibility among team members, as they are held accountable for their actions and contributions to the team.
When establishing team norms, it's essential to consider the team size, the complexity of the tasks they'll be working on, and the personalities of the people involved.
Start by discussing the goals and values of the team, then create guidelines to ensure those goals are met.
When setting team norms, it's essential to ensure they are realistic, achievable, and flexible enough to accommodate change. It's helpful to have someone facilitate the discussion, helping to ensure all voices are heard and respected.
Once the team norms have been established, it's essential to ensure everyone is aware of them and understands their importance.
Regularly review the means to ensure they are still relevant and practical, and make adjustments as needed. It's also essential to ensure that everyone is held accountable for following the norms and that any violations are addressed promptly and respectfully.
Once you've established what team norms your team should follow, you need to set guidelines for how they should be implemented.
Also, ensure everyone is held equally accountable for following the norms; explain the consequences if someone breaks the rules.
For instance, if being punctual to meetings is a team norm, explain that if someone shows up late without prior notice, they may be asked to leave the meeting.
Encourage each member to take responsibility for ensuring their adherence to the norms.
Also, ensure everyone on the team takes their role in upholding the norms seriously. This will help to ensure the norms are respected and adhered to, resulting in a more productive and efficient working environment.
When establishing team norms, it's essential to avoid some common pitfalls, including:
Effective team norms can help create a more respectful and productive environment, so it's essential to ensure everyone is on board with them. With a bit of effort and planning, you can establish team norms that foster collaboration, respect, and accountability.
As your team works together, it is essential to ensure everyone feels comfortable expressing their ideas and feedback.
Encourage open discussion by setting aside time for each person to share their thoughts and provide constructive criticism without fear of judgment or retaliation.
Ultimately, team norms help to set expectations, create an environment that encourages collaboration and respect, and ensure everyone is held accountable for their actions.
With a bit of effort and planning, you can create a set of team norms that are realistic, achievable, and flexible enough to accommodate change.
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